Error Codes
From SegwaySocial
Compiled by Jeff Backes
Contents |
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First Generation Display Icons
| Display Icon | Definition | Response |
|---|---|---|
| Startup test being performed. (All segments should be displayed, with no backlight) | Wait before attempting to use the Segway HT |
| Segway HT is in Power Assist Mode (full battery charge level indicator shown) | Do NOT attempt to step on the Segway HT. It is not in Balance Mode. Rotate Steering Grip to move the Segway HT forward and back. |
| Segway HT is in Balance Mode (full battery charge level indicator shown) | You may step on and ride the Segway HT |
| Segway HT is reducing performance deliberately by showing a straight-faced icon. | The appropriate rider response is to slow down. Do not try to lean past the speed limit, which has been lowered until the condition ceases to exist. |
| Segway HT is shutting down (approximately one-half battery charge level indicator shown). This icon should only appear when you power off | Do not attempt to power on until orange backlight disappears. (In cold weather, it may take several seconds for this icon to disappear.) |
| The system has detected a critical error and is slowing to zero speed before Safety Shutdown (full Battery Pack charge level indicator shown). | Come to a controlled stop, then step off and discontinue operation. You have 10 seconds from the start of the Stick Shake Warning to come to a controlled stop and safely step off before the HT will automatically shutdown. |
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First Generation Error Conditions During Startup
| Display Icon | Definition | Response |
|---|---|---|
|
| The Key being used to start this Segway HT does not contain the correct security code | Restart using correct Key. If condition continues, contact Segway at customeroperations@segway.com or call 1-866-4SEGWAY (1-866-473-4929) |
| The Segway HT is plugged in | Unplug the Power Cord and, if the Segway HT has powered off, power on again |
| The Battery Packs are too low to allow safe operation of the Segway HT | Charge the Battery Packs; then attempt to power on |
| The Steering Grip is turned to the left at startup. |
Be sure your hand is not turning the Steering Grip. Gently move the grip to ensure it is in the center (straight-ahead) position. |
| The Steering Grip is turned to the right at startup. | |
| Right rear rider detect sensor is engaged at startup. |
Make sure your foot is not on the Platform when powering on the Segway HT. Check your Mat to ensure it is clear of foreign objects. If necessary, remove the Mat and inspect beneath it. |
| Right front rider detect sensor is engaged at startup. | |
| Left rear rider detect sensor is engaged at startup. | |
| Left front rider detect sensor is engaged at startup. |
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System Faults
| Display Icon | Definition | Response |
|---|---|---|
| There is a fault in the rear Battery Pack. |
|
| There is a fault in the front Battery Pack. | |
| There is a fault in the Platform |
|
| There is an unidentified fault in the Segway HT. |
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Second Generation Infokey Error Codes
Note: The 2nd generation error codes are not publicly documented by Segway. It is always best to check with your dealer when you receive any infokey error. Infokey error codes are subject to change without notice.
| Error Code | Meaning | Solution |
|---|---|---|
| C040 | The Rear CU Board reports: The forward speed limit has been exceeded (Loss of traction) | |
| C100 | The Rear CU Board reports: The battery packs do not have sufficent charge to continue safe operation | Charge the batteries |
| C103 | The Rear CU Board reports: Power base fault (Possibly temperature problem?) | |
| C106 | The Rear CU Board reports: Power base fault (Possibly low power?) | |
| C108 | The Front CU Board reports: The battery packs do not have sufficent charge to continue safe operation | Charge the batteries |
| C200 | The Rear CU Board report: The temperature of the battery packs is too hot or too cold | Allow the unit to rest in appropriate environment |
| C208 | The Front CU Board reports: The temperature of the battery packs is too hot or too cold | Allow the unit to rest in cool environment |
| E003 | The Rear CU Board reports: (an error) |
If the problem keeps occuring, the base needs to be replaced. |
| E012 | The Rear CU Board reports: Power base fault | |
| E014 | The Rear CU Board reports: Power base fault | |
| E015 | The Rear CU Board reports: Power base fault | |
| E017 | The Rear CU Board reports: Power base fault (May be due to excessive moisture) | |
| E01F | The Rear CU Board reports: Power base fault (May be due to excessive moisture) |
|
| E027 | The Rear CU Board reports: Fault detected in the battery pack |
If the problem keeps occuring, the base needs to be replaced. |
| E02F | The Front CU Board reports: Fault detected in the battery pack | |
| E042 | The Rear CU Board reports: Power base fault | |
| E044 | The Rear CU Board reports: Power base fault | |
| E047 | Motor voltage consistency fault. | |
| E04A | The Front CU Board reports: Power base fault | |
| E04C | The Front CU Board reports: Power base fault | |
| E082 | The Rear CU Board reports: Power base fault | |
| E083 | Initialization failure. | |
| E086 | The Rear CU Board reports: Power base fault (error in the propulsion subsystem?) | |
| E100 | The Rear CU Board reports: The battery packs do not have sufficent charge to continue safe operation | |
| E102 | The Rear CU Board reports: Unable to communicate with the battery pack | Swap the batteries front to back.
If error persists, re-calibrate the batteries:
|
| E10A | Power Base failure / other controller is having trouble | |
| E10D | The Front CU Board reports: Power base fault | |
| E17F | The Front CU Board reports: Power base fault (May be due to excessive moisture) |
|
| E205 | The Rear CU Board reports: Power base fault (Controller board has a malfunction?) | |
| E406 | The Rear CU Board reports: Power base fault | If the same error code is persistent replace the power base or return to factory for service |
| E407 | The Rear CU Board reports: Power base fault | If the same error code is persistent replace the power base or return to factory for service |
| E40F | The Front CU Board reports: Power base fault | If the same error code is persistent replace the power base or return to factory for service |
| EB90 | The Training Safety Shutdown was activated | This would appear to mean that someone was testing the shutdown feature while you where riding. |
